Item which is faulty, has manufacturing defect or wrongly described by us, we will happily organize an exchange (as store credits) for you or providing a replacement product. Store credit can be used to make future purchases through our website.
** Please note that we do not offer refund in terms of cash.
Items must be returned within 7 days of receipt with the original packing slip and/or invoice.
Returned or exchanged products must be in the condition you received them, unworn, unwashed, or unused and in the original box or packaging. Any free gift, accessories and manuals supplied with the product must be returned. If the goods/products has been used or damaged by the customer, there will not be any returned or exchanged.
NV Cycle Trading strictly do not accept any returns from buyer due to the following reasons from buyer:
• Changed of mind from buyer
• When product is used, destroyed or damaged
• When tag attached to product is removed or package of product is opened and product value is damaged
• When sealed package is opened or packaging materials are lost
• When too much time has passed and product value has so decreased that its re-sale is not possible
• When components of product (including free gift) have been used or lost
• When buyer did not follow instructions included in product
Please follow the steps below to request for Return/Exchange:
Email NV Cycle Trading at firstname.lastname@example.org and provide the following details:
3.nvcycle.com Order No. (e.g. INV000000XXX)
4.Attached photo / video of faulty product
Faulty products must be delivered in its original packaging (including accessories, manuals, and documentation) to NV Cycle Trading. Delivery costs to be covered by customer.
NV Cycle Trading will cover delivery costs of replacement or repaired product to customer.
NV Cycle Trading will not be responsible if your shipment is lost during the return transit. Please pack the item properly to ensure that it does not get damaged in transit and return your merchandise and insure it with a reliable courier company. Once we have checked and confirm the goods/products, will send out the replacement item within 1 working day after the confirmation.
We reserve the rights to assess the condition and age of returned goods prior to offering an exchange or refund.
Please return your purchase to the following address:
NV Cycle Trading
Suite 123, MBE Uptown, No. 54, Ground Floor
Jalan SS21/58, Damansara Utama,
47400 Petaling Jaya
Please contact us at email@example.com or 016-957 7692 if you have any questions or doubts.